Accessibility

The Museum am Rothenbaum, Kulturen und Künste der Welt (MARKK) is committed to making its online shop accessible in accordance with the Hamburg Disability Equality Act (Hamburgisches Behindertengleichstellungsgesetz, HmbBGG). This statement applies to MARKK's online shop for admission tickets, events and catalogues.

Compliance status

The online shop is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, on which the European standard EN 301 549 is based. The limitations are listed in the next section.

Non-accessible content

• English version: exhibition and event texts, ticket names and catalogue descriptions are currently available in German only. They appear in German on the English pages too, without being marked as German, so screen readers read them out with English pronunciation.
• Images of exhibitions, events and catalogues are marked as decorative and are not described. Titles, dates and prices are given as text next to them.
• Payment takes place on the pages of the payment providers. Their accessibility is outside MARKK's control.

Report a barrier

Have you noticed any barriers to accessing this online shop, or do you need information in an accessible format? Please contact us:

Museum am Rothenbaum Kulturen und Künste der Welt
Rothenbaumchaussee 64
20148 Hamburg
Phone: +49 40 42 88 79 0
info@markk-hamburg.de

Arbitration procedure

If you receive no reply or no satisfactory reply to your report, you can contact the arbitration board under the Hamburg Disability Equality Act (Schlichtungsstelle nach dem Hamburgischen Behindertengleichstellungsgesetz). Its task is to settle disputes between people with disabilities and public bodies of the Free and Hanseatic City of Hamburg out of court.

schlichtungsstelle-hmbbgg@soziales.hamburg.de
https://www.hamburg.de/go/schlichtungsstelle-behinderung

Preparation of this statement

This statement was prepared on 17 September 2026. It is based on a self-assessment: with every change, the online shop is checked automatically against the WCAG requirements of levels A and AA, for keyboard operation, for display at a width of 320 pixels (equivalent to 400 percent zoom) and for display with increased line, word and letter spacing.